
FREQUENTLY ASKED QUESTIONS
Online Shopping
Do you have a brick & mortar store?
Currently, we operate exclusively online. While we do not have a physical location at the moment, we look forward to opening one in the future. For any inquiries or assistance, please email us at contact@parlingtoncompany.com.
How can I pay?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can securely place your order on our website.
Item Availability Inquiry
If you can't find an item you've seen before, it may be out of stock and no longer available for purchase. However, please contact us at contact@parlingtoncompany.com. We may still be able to assist you in ordering it.
Adding Items to an Existing Order
Once an order has been placed, we are unable to make changes to it. If you wish to purchase additional items, please create a new order on our website. Afterward, send us an email at contact@parlingtoncompany.com. If possible, we will combine your new order with the existing one for shipment.
Payment Security
Yes, it is safe to use your payment card on our website. We process payments securely through Shopify Payments, a validated Level 1 PCI DSS Compliant Service Provider. Your card data is not stored, and all contact information is encrypted for your security. If you have any concerns, please contact us at contact@parlingtoncompany.com.
Wrapping Paper
What material is your wrapping paper?
Our wrapping paper is printed in full color. Matte is printed on a 102 gsm paper. Gloss is printed on 90 gsm paper.
Can I purchase different size rolls?
No. We currently offer wrapping paper in 6ft and 15ft roll sizes.
Who do you ship with for the wrapping paper?
We currently use USPS First Class for domestic and Asendia USA for international.
Do you offer wholesale?
At this time, we do not offer wholesale for resale purposes. Our papers are intended for personal use only. If you are a professional gift wrapper, gifting company, or store looking to use our wrapping papers for client gifting or in-store gift wrap services, please contact us prior to purchase to discuss approval and quantities.
Materials & Sustainability
All of our wrapping papers are printed using HP Indigo digital inks. The paper is recyclable where facilities exist and safe for consumer use.
Woven Blankets
What material are the woven blankets made of?
100% cotton yarn
Can I purchase different sizes?
Yes. We have three sizes available:
- 52 x 37 inch
- 50 x 60 inch
- 60 x 80 inch
Who do you ship with for the woven blankets?
We currently use UPS for shipping our blankets.
Contact Us
Contact Support
Our customer service team is available Monday – Friday, 9AM – 5PM EST (excluding federal holidays). We will respond to your email within 24-48 business hours.
Email:
Contact us here. We will respond to your email within 24-48 business hours.
Chat:
Need an answer fast? Contact us via chat.