Refund policy

All sales are final.

We take great pride in the quality of our products and carefully inspect each item before it leaves our facility. Because every product is either made to order or produced in limited runs, we do not accept returns or offer refunds for any reason other than verified damage during production.

If your order arrives damaged or defective, please contact us within 7 days of delivery at contact@parlingtoncompany.com with your order number and clear photos of the issue. Once verified, we will gladly replace the affected item or issue a refund if a replacement is not possible.

We do not offer refunds or replacements for:

  • Change of mind or dissatisfaction with color, finish, or design
  • Orders placed in error or incorrect measurements provided by the customer
  • Normal variations in texture, pattern, or printing that occur in handcrafted or printed materials
  • Sale items or gift cards

Please note: Shipping charges are non-refundable. Returns sent without prior approval will not be accepted.

If more than 15 business days have passed since your approved refund was initiated, please contact us at contact@parlingtoncompany.com for an update.

Thank you for your understanding and support of our small business.

 

European Union Right of Withdrawal

If your order is being shipped to a country within the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

The 14 day withdrawal period begins on the day you, or a third party designated by you, physically receive the goods.

To exercise your right of withdrawal, you must notify us clearly of your decision to cancel within this 14 day period. Once we receive your notice, we will provide instructions for returning the goods.

Returned items must be unused and in the same condition in which they were received. You may inspect the goods as you would in a physical retail store, but the items must not be used beyond what is necessary to establish their nature and characteristics.

Unless otherwise stated, return shipping costs are the responsibility of the customer.

Please note that the right of withdrawal applies after delivery of the goods. Orders that are still in transit are governed by applicable delivery timelines. If no specific delivery date has been contractually agreed, the seller has up to 30 days from the order date to complete delivery under EU law.

If delivery is not completed within the legally required timeframe, or if the carrier confirms that the parcel is lost, we will resolve the matter promptly in accordance with EU consumer protection regulations.