Shipping FAQs
Shipping Rates
Shipping rates are based on order total and will be displayed at checkout.
When will my order arrive?
You will receive an email once your order has been dispatched. Note that different products may have varying lead times, so your items might arrive separately. For order updates, contact us.
Do you ship internationally?
Yes, we offer worldwide shipping on wrapping paper & blankets.
Wallpaper items are currently only available to ship to the United States.
If you're outside the US, select your country flag at the top right of our website. For example, if you're in Europe, choose the EU flag. Add items to your cart and select your delivery country at checkout to see the shipping cost. All international orders are shipped DDP (Delivered Duties Paid), so there won't be any unexpected charges upon delivery.
Customs & Import Fees
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the buyer.
Customs processing times vary by country and may affect delivery timelines.
How can I track my order?
You will receive an email with a tracking number once your order has been shipped.
How will my order be sent?
Your order may arrive in multiple shipments, as items may be delivered by different carriers or services. Each product has its own lead time, which can be found on its product page. Please note that lead times are subject to change. Once an item is ready to ship, you will receive a confirmation email with a tracking number to access carrier information and transit details. For more details, email us at contact@parlingtoncompany.com.
What happens if my package is lost, stolen, or damaged during transit?
All our orders are trackable for your convenience, ensuring you can monitor your delivery every step of the way. To further protect your purchase, we offer Route Shipping Insurance, which can be added during checkout.
Please note, House of Parlington is not responsible for packages that are lost, stolen, or damaged in transit. If you choose not to add Route Shipping Protection, we encourage you to work directly with the shipping provider should any issues arise. Route Shipping Insurance offers peace of mind. Simply click the option at checkout to protect your order.
House of Parlington is not responsible for any damaged or defective items shipped to or through freight forwarding companies.
Returns & Refunds
Return & Refund Policy
All sales are final.
We take great pride in the quality of our products and carefully inspect each item before it leaves our facility. Because every product is either made to order or produced in limited runs, we do not accept returns or offer refunds for any reason other than verified damage during production.
If your order arrives damaged or defective, please contact us within 7 days of delivery at contact@parlingtoncompany.com with your order number and clear photos of the issue. Once verified, we will gladly replace the affected item or issue a refund if a replacement is not possible.
We do not offer refunds or replacements for:
- Change of mind or dissatisfaction with color, finish, or design
- Orders placed in error or incorrect measurements provided by the customer
- Normal variations in texture, pattern, or printing that occur in handcrafted or printed materials
- Sale items or gift cards
Please note: Shipping charges are non-refundable. Returns sent without prior approval will not be accepted.
If more than 15 business days have passed since your approved refund was initiated, please contact us at contact@parlingtoncompany.com for an update.
Thank you for your understanding and support of our business.
Replacement of Damaged Items
We will replace any item that has been damaged during manufacturing or shipping. Please send your order number and photos of the damaged item to contact@parlingtoncompany.com. We will respond within 2 business days to coordinate a replacement and provide instructions for returning the damaged items.
Exchange of Items
We will replace items if they are defective, damaged, or if we have sent you the incorrect product in terms of size, color name, or pattern. To request an exchange, please email us at contact@parlingtoncompany.com for return instructions.
Order Cancellation
You have the option to cancel your order within 4 hours of placing it on weekdays. To cancel, please email your order number and cancellation request to contact@parlingtoncompany.com.
Shipping Returns
To initiate a return for a damaged item, please email us at contact@parlingtoncompany.com for instructions. We will provide you with a return shipping label.
Unclaimed Returned Packages
What happens if my package is returned to sender?
If your order is returned due to an incorrect shipping address, failure to claim, or refusal of delivery, we will hold the package for 30 days from the return date.
Will you contact me if my package is returned?
No, we do not automatically reach out about returned packages. If you suspect your order was returned to us, you must contact us within 30 days to arrange reshipment (shipping fees apply).
Can I get a refund for an unclaimed package?
Returned packages are not eligible for refunds. If you want your order reshipped, you will need to cover the standard shipping cost.
How long do I have to claim my returned package?
You have 30 days from the return date to contact us. After that, the package is considered abandoned and will be resold, repurposed, or disposed of without refund or replacement.
How can I get my package reshipped?
If your order was returned to us, email us at contact@parlingtoncompany.com within 30 days to request reshipment. You will be responsible for standard shipping costs.
Shipping Protection
How does Shipping Protection work?
We take every precaution to ensure your order arrives safely, but Shipping Protection provides added coverage for lost, stolen, or damaged packages during transit. This optional service is offered through our trusted partner, Route, and can be added at checkout for a small fee based on your order. Should an issue occur, claims can be filed directly through Route's online portal. Learn more.
When you purchase Shipping Protection, it covers your entire order. For example, if your order includes multiple items, a single Shipping Protection plan will ensure all items are covered in case of loss, theft, or damage during transit.
How can I file a claim?
All claims for lost, stolen, or damaged packages must be submitted within 30 days of the last tracking update to ensure timely resolution. This allows us, through our partner Route, to investigate and address your issue efficiently. To file a claim, simply click here and follow the prompts on Route's claims portal. Be sure to provide all necessary details, such as your order number and tracking information, to expedite the process.
Contact Us
Contact Support
Our customer service team is available Monday – Friday, 9AM – 5PM EST (excluding federal holidays). We will respond to your email within 24-48 business hours.
Email:
Contact us here. We will respond to your email within 24-48 business hours.
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