Shipping & Delivery
Shipping Rates
Shipping Rates based on order total:
*Excluding Wallpaper & Wrapping Paper
- $0–$50: $10
- $51–$100: $15
- $101–$200: $25
- $201–$300: $40
- $301+: $60
- Heavy Item: $115*
*Heavy Item Shipping on select items:
- Frankie Wall Mount
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international locations for our home decor products. House of Parlington is not responsible for any damaged or defective items shipped to or through freight forwarding companies.
When will my order arrive?
You will receive an email once your order has been dispatched. Note that different products may have varying lead times, so your items might arrive separately. For order updates, contact us.
Do you ship internationally?
Yes, we offer worldwide shipping on wrapping paper.
Wallpaper & Home Decor Items are currently only available to ship to the United States.
If you're outside the US, select your country flag at the top right of our website. For example, if you're in Europe, choose the EU flag. Add items to your cart and select your delivery country at checkout to see the shipping cost. All international orders are shipped DDP (Delivered Duties Paid), so there won't be any unexpected charges upon delivery.
How can I track my order?
You will receive an email with a tracking number once your order has been shipped.
How will my order be sent?
Your order may arrive in multiple shipments, as items may be delivered by different carriers or services. Each product has its own lead time, which can be found on its product page. Please note that lead times are subject to change. Once an item is ready to ship, you will receive a confirmation email with a tracking number to access carrier information and transit details. For more details, email us at contact@parlingtoncompany.com.
What happens if my package is lost, stolen, or damaged during transit?
All our orders are trackable for your convenience, ensuring you can monitor your delivery every step of the way. To further protect your purchase, we offer Route Shipping Insurance, which can be added during checkout.
Please note, House of Parlington is not responsible for packages that are lost, stolen, or damaged in transit. If you choose not to add Route Shipping Protection, we encourage you to work directly with the shipping provider should any issues arise. Route Shipping Insurance offers peace of mind. Simply click the option at checkout to protect your order.
Returns & Refunds
Return & Refund Policy
We are confident in the quality of our products but understand that an item may not meet your expectations or suit your space. Select items may be returned within 30 days of delivery.
Return shipping costs are the responsibility of the customer. Refunds will be issued to the original payment method, minus the original shipping cost, the return shipping fee, and the 30% restocking fee. Shipping charges are non-refundable unless the item received is damaged, defective, or incorrect. Returns sent with postage due will not be accepted and will be returned to the sender.
Please allow 3-5 business days after the returned item is received for us to process the return, complete a quality control check, and issue the refund. A confirmation email will be sent once the refund is processed.
If you prefer to arrange your own return shipping, please contact us at contact@parlingtoncompany.com to obtain a return authorization number. Once you have the RMA number, return the items in their original condition along with the provided RMA form.
We 𝐝𝐨 𝐧𝐨𝐭 𝐚𝐜𝐜𝐞𝐩𝐭 returns for the following items:
- Wallpaper samples
- Made to order products: Wallpaper & Wrapping Paper
Refunds and returns for Made to Order items are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@parlingtoncompany.com with photos of wrong/damaged items and we will sort that out for you.
Replacement of Damaged Items
We will replace any item that has been damaged during manufacturing or shipping. Please send your order number and photos of the damaged item to contact@parlingtoncompany.com. We will respond within 2 business days to coordinate a replacement and provide instructions for returning the damaged items.
Exchange of Items
We will replace items if they are defective, damaged, or if we have sent you the incorrect product in terms of size, color name, or pattern. To request an exchange, please email us at contact@parlingtoncompany.com for return instructions.
Order Cancellation
You have the option to cancel your order within 4 hours of placing it on weekdays. To cancel, please email your order number and cancellation request to contact@parlingtoncompany.com.
Shipping Returns
To initiate a return for a damaged item, please email us at contact@parlingtoncompany.com for instructions. We will provide you with a return shipping label.
Shipping Protection
How does Shipping Protection work?
We take every precaution to ensure your order arrives safely, but Shipping Protection provides added coverage for lost, stolen, or damaged packages during transit. This optional service is offered through our trusted partner, Route, and can be added at checkout for a small fee based on your order. Should an issue occur, claims can be filed directly through Route's online portal. Learn more.
When you purchase Shipping Protection, it covers your entire order. For example, if your order includes multiple items, a single Shipping Protection plan will ensure all items are covered in case of loss, theft, or damage during transit.
How can I file a claim?
All claims for lost, stolen, or damaged packages must be submitted within 30 days of the last tracking update to ensure timely resolution. This allows us, through our partner Route, to investigate and address your issue efficiently. To file a claim, simply click here and follow the prompts on Route's claims portal. Be sure to provide all necessary details, such as your order number and tracking information, to expedite the process.
Contact Us
Contact Support
Our customer service team is available Monday – Friday, 9AM – 5PM EST (excluding federal holidays). We will respond to your email within 24-48 business hours.
Email:
Contact us here. We will respond to your email within 24-48 business hours.
Chat:
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