Shipping policy
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@parlingtoncompany.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Tracking and Insurance Options
All our orders are trackable for your convenience, ensuring you can monitor your delivery every step of the way. To further protect your purchase, we offer Route Shipping Protection, which can be added during checkout.
Please note, House of Parlington is not responsible for packages that are lost, stolen, or damaged in transit. If you choose not to add Route Shipping Protection, we encourage you to work directly with the shipping provider should any issues arise. Selecting insurance coverage at checkout is the best way to safeguard your order.